We only ship to your confirmed address (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your acct)
We will offer expedited shipping through USPS.Customers are responsible for tracing their shipments. If you don`t get your package after 7 business days,please contact us at firstname.lastname@example.org. We will help to check the status out for you. jordanretro11.com is not responsible for automatically returned packages, if USPS failed to deliver the package due to incorrectly provided address or unavailability of consignee.
We provide a 100% money back authenticity guarantee on all of the shoes on our website. Please understand that shoes are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses, however if in case you think the shoes you received may not be authentic, we simply ask that you return them to us for a full refund.
After payment is received, their is a 24-72 hours processing period. After payment is processed, you will have your products within 5-7 business days (not counting weekends or Holidays). Most orders are processed and received by customers with 1 weeks. Some orders may take longer due to uncontrollable circumstance. In rare instances, their may be a customs charge, all buyers are responsible for these charges. In very rare cases, some products may be seized by customs, we have never had this happen, but in very rare cases, it is possible.jordanretro11.com is not responsible for any duty, tax or seizure by customs. Although if shoes are seized by customs, we will replace shoes at no extra charge. So you are safe.
We will not ship C.O.D. - Shoes are not available for local pick up!